Projektbeschreibung
Why BlueEye First?
For a stroke patient, ‘time is brain’ and for a heart patient, ‘time is muscle’
When the emergency call centres receive emergency calls, they ask some fundamental questions from the caller in order to understand the severity of the situation. This questioning uses a significant time which may prove crucial in the emergency situation. Auch, the emergency caller might not be able to explain the situation in the most appropriate manner resulting in inefficient decision making for the emergency call centre operator.
BlueEye First addresses these challenges by including the video call option along with the audio call enabling the emergency call centre operators with quicker and more efficient decision-making.
Key Features of BlueEye First
Wie es funktioniert
The emergency caller calls the emergency call centre and is connected to the emergency operator
The emergency call operator sends a secure link to the caller in the form of text message
The emergency caller clicks the secure link and gets connected via instantaneous video call with the call centre operator
Schlüsselergebnisse
Improved situation assessment for the emergency call centre operator enabling more efficient pre-hospital decision-making
Improves patient outcomes through expedited treatment
Saves crucial time for the emergency patient with quicker decision-making by the call centre operator
Optimises hospital routing decisions with more efficient decision-making
Increases operational efficiencies in ambulance and hospital service deliveries
Daten sichern
Blueye -Lösungen entsprechen den DSGVO- und Datenschutzbestimmungen. Alle Blueye-Videoanrufe sind AES-256 verschlüsselt. Blueye verwendet TLS 1.2 und tls 1.3 und wird immer nur mit sicheren Cyphers aktualisiert.
Redzinc ist bestrebt, regelmäßige Penetrationstests durchzuführen, um vollsichere Lösungen zu liefern.
