Project Description

9-2 BlueEye First | RedZinc Services

For 112 and 999 Call Centres

Real-time video of an emergency scene can benefit both the patient as well as the call centres. The real-time video along with the audio enables the call centre operators with quicker and more efficient decision-making.


Why BlueEye First?

For a stroke patient, ‘time is brain’ and for a heart patient, ‘time is muscle’

When the emergency call centres receive emergency calls, they ask some fundamental questions from the caller in order to understand the severity of the situation. This questioning uses a significant time which may prove crucial in the emergency situation. Also, the emergency caller might not be able to explain the situation in the most appropriate manner resulting in inefficient decision making for the emergency call centre operator.

BlueEye First addresses these challenges by including the video call option along with the audio call enabling the emergency call centre operators with quicker and more efficient decision-making.

Key Features of BlueEye First

How It Works

The emergency caller calls the emergency call centre and is connected to the emergency operator

The emergency call operator sends a secure link to the caller in the form of text message

The emergency caller clicks the secure link and gets connected via instantaneous video call with the call centre operator

Download Brochure
10-2 BlueEye First | RedZinc Services

Key Outcomes

  • Improved situation assessment for the emergency call centre operator enabling more efficient pre-hospital decision-making

  • Improves patient outcomes through expedited treatment

  • Saves crucial time for the emergency patient with quicker decision-making by the call centre operator

  • Optimises hospital routing decisions with more efficient decision-making

  • Increases operational efficiencies in ambulance and hospital service deliveries

Secure Data

BlueEye solutions comply with the GDPR and Data Protections regulations. All BlueEye video calls are AES-256 encrypted. BlueEye uses TLS 1.2 and TLS 1.3 and is always updated with secure cyphers only.
RedZinc is committed to perform regular Penetration Testing to provide fully secure solutions.

60 BlueEye First | RedZinc Services