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IMPORTANT NOTICE

HSE Staff Update

BlueEye Clinic Video is available for HSE staff use.
Current BlueEye users can log in as usual using their existing login details or by contacting BlueEye team can either get a password reset or a fresh account using your personal email address.

For new users a fresh BlueEye account can be set up using your personal email address. 

Please send your NAME and HSE Email address AND your PERSONAL EMAIL address directly to BlueEye team 
by email support@blueeye.video or by text (087) 623 7528. 

See HSE guidance on using personal devices and emails temporarily here: bit.ly/3wxumgY

BlueEye Video works on home laptops, tablets and smartphones. 
No app is needed. 

A healthcare professional guide to BlueEye Clinic

BlueEye Clinic
Virtual Clinic for Outpatient Clinicians

BlueEye Clinic is a virtual outpatient clinic for healthcare professionals to schedule and manage appointments with patients. The platform also provides a secure video transmission facility for the healthcare professional at a ‘hot desk’ to access the video camera of a patient’s smartphone or laptop to engage in a virtual consultation with the patient.

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Key Features

BlueEye Direct Clinic is a HSE recommended video conferencing consultation solution as part of HSE telehealth readiness and complies with HSE IT policy and standards.

For provisioning on the BlueEye Clinic video, please email BlueEye Telehealth lead, Andrew Lynch, Programme Manager at Andrew.lynch2@hse.ie.

Ease of use BlueEye is extremely easy to use for the patients as well as healthcare professionals. The patients simply need to click on a link to get connected over a video call. They are not required to create an account or download an app or software.

Whereas the healthcare professionals can schedule & manage appointments, organise two-party & multiparty video calls with the help of easy and user-friendly functions in the virtual clinic software.

 

Security The platform is secure as it requires minimal information for account and video call set up as well as the calls are not recorded anywhere. The video chat rooms are completely private for the healthcare professionals and the patients.

BlueEye Direct Clinic is a HSE recommended video conferencing consultation solution as part of HSE telehealth readiness and complies with HSE IT policy and standards.

For provisioning on the BlueEye Clinic video, in the current HSE situation, where there is no access to your work device and email,  please send your NAME & PERSONAL EMAIL address directly to BlueEye team by email support@blueeye.video or by text (087) 623 7528. 

Requirements of you, the healthcare professional

  • A BlueEye Clinic account
  • A laptop which has been cleared by the IT department to use this service (e.g. no corporate firewall block)
  • Either Windows 7/ 10 or iOS Operating System
  • Up to date version of Google Chrome, Mozilla Firefox or Safari web browser
  • Working web camera, microphone and speakers or a headset (usually built into laptops)
  • Good, reliable internet connection

Requirements on the patient end

  • A laptop/ smartphone with web camera, microphone and speakers or a headset
  • Up to date version of Google Chrome, Mozilla Firefox or Safari web browser
  • Good, reliable internet connection

How to get a BlueEye Clinic account?

BlueEye Direct Clinic is a HSE recommended video conferencing consultation solution as part of HSE telehealth readiness and complies with HSE IT policy and standards.

Currently, for provisioning on the BlueEye Clinic video, please contact the BlueEye team directly

by email:    support@blueeye.video  

-or-

by text/call:   (087) 623 7528.

Are there Training sessions available?

Step by step guidance on how to use BlueEye Clinic is covered in How to use BlueEye Clinic – Healthcare Professional Guide  along with the screenshots below.

For further assistance, or if you would like to request a demo or training, please email us at support@blueeye.video.

How to run a Test Call?

Step by step guide to run a test call on BlueEye Clinic

Further information on BlueEye Clinic video consultation for Healthcare Professionals

Below are some troubleshooting tips

Further Information for patients who have a BlueEye appointment

You can also find all the HSE BlueEye related documentation on the HSE website page https://hsedigitaltransformation.ie/blueeye-mh