6.1.What is ClinicLink?
ClinicLink is a new feature on BlueEye Clinic. It allows healthcare professionals using BlueEye Clinic to create a personalized web link or URL, which they can then share with their patients to connect over video.
A typical web link or URL looks like this example:
where drsmithclinic is the personalised clinic name chosen by Dr. Smith for his virtual clinic.
We suggest you use your own name or a name that will identify your clinic such as Dr. Smith Clinic as shown in the example above.
6.2. How to create a personalised ClinicLink
Post logging into your BlueEye account, you will see button in the navigation panel on the left side of the dashboard.
Clicking on this button will take you to a screen with instructions on ClinicLink as given below
If you scroll down, you will see the ‘Create Clinic’ option where you can enter your preferred clinic name and then click on the ‘Create Clinic’ button beneath to generate your permanent ClinicLink.
Note: This is a one-time activity. The ClinicLink that you choose to create is permanent and the option to create another ClinicLink is no longer available after you create one.
After the ClinicLink is created, you will see below screen in ClinicLink on your dashboard
6.3. How to share the personalised ClinicLink with patients
You can share your ClinicLink with the patients via the text message and email options given on BlueEye, which can be accessed by clicking on the ‘Share’ button (marked red in the above image) on the ClinicLink page.
You can also share your ClinicLink with your patients using the following alternative methods (external to BlueEye)
- Text message
- Messaging app
- Print it on your appointment letter
6.4. How do patients connect over video using a ClinicLink
The patients follow the following path to join your waiting room
Click on ClinicLink (shared by you) -> Enter Waiting Room (Refer image 1 below) -> Input name (image 2) -> Enter waiting room (image 3)
When a patient enters the waiting room, you are notified with a sound notification. You can see the list of the patients in the waiting room by clicking on the ClinicLink button in the navigation panel.
The video call gets connected when you click on the ‘Enter Call’ button given against the patient name.
6.5. Controls available during a live ClinicLink call
Add participant You can add a participant to the ongoing call by clicking on the add participant button (given above the video box), entering participant details, and clicking on the invite. The participant will get the secure link to join the live video call. You can add up to 15 participants to the live video call.
Chat You can chat with the participant using the chat option given beside the ‘Add participant’ button.
Share screen You can a document/ report with the call participant using the ‘Share screen’ button given beside the chat button.
Place in waiting room You can send a participant from the live call to the waiting room by clicking on the ‘Place in waiting room’ button. Please note that after you send a participant to the waiting room, you can bring them back to the call by clicking on the ‘Enter Call’ button given against their name in the waiting room.
End Call You can end the video call with the call participant by clicking on the ‘End Call’ button given beside the ‘Share Screen’ button.
Mute participant You can mute the participant by clicking on the microphone icon given in the video box.
Stop audio/video transmission from your end You can pause audio/video transmission from your end by clicking on the microphone and camera buttons given in your video box. Click on the same icons to resume audio/video transmission.