Call Us: + 353 (1) 906 9608 or + 44 (20) 808 99 614 | Email Us: info@redzinc.net

2 BlueEye Clinic | RedZinc Serviceses BlueEye Clinic | RedZinc Services
HSE Support Portal

Call Us: + 353 (1) 906 9608 or + 44 (20) 808 99 614 | Email Us: info@redzinc.net

2 BlueEye Clinic | RedZinc Serviceses BlueEye Clinic | RedZinc Services
HSE Support Portal
BlueEye Clinic2022-12-20T12:56:32+00:00

Project Description

74 BlueEye Clinic | RedZinc Services
BLUEEYE CLINIC

Virtual Clinic for Healthcare Professionals

BlueEye Clinic is a virtual clinic for healthcare professionals with an online experience of real-life consultations. BlueEye Clinic can be used for any clinic situation where a clinician or therapist speaks to a remote patient or client using video.

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Add more people to your video calls

We have increased the number of participants on BlueEye Clinic video calls. The maximum number of participants on a video call has been increased to 30 including the host. This means that as the host you can now invite up to 29 participants onto your video calls.

Transfer files during an ongoing video consultation

Now send and receive files and reports from your patients. BlueEye Clinic supports many different formats such as .docx, .pdf, .pptx, .mp3, .mp4, .jpg, .jpeg, .png and many others.

Create your personal Video Clinic!

Introducing ClinicLink, a new feature of BlueEye Clinic.

ClinicLink allows you to generate and share a permanent web link or URL with your patients which they can use to have a video consultation with to you.

Think of it as a permanent address to your own personal video clinic.

Similar to a physical walk-in clinic, patients arriving at your personal clinic, give their name and wait to be seen. In other words, the patient clicks on the ClinicLink URL you have sent to them and then inputs their name in order to enter your Clinic waiting room.

The video is connected when you click on the name of the patient who has entered the waiting room. Returning patients can use the permanent web link to connect to you by video call.

You can share the permanent link with your patients in the following ways:
1. Text message
2. Email
3. Messaging apps
4. Printed on a letter setting up an appointment

Remember to communicate your clinic open times to the patient when you share the link with them.

Key Features of BlueEye Clinic

No App Download Needed

The patients do not need to download an app or a software in order to get connected over the video calls..

Appointment Management System

The appointment management system allows the healthcare professionals to schedule and manage the patient appointments.

Multi-Party Calls

The multi-party feature allows to conduct instantaneous or scheduled multi-party calls with other healthcare professionals or with the patients.

Secure and Private Video Calls

The video calls are encrypted, not recorded and use minimal personal data for set up.

Chat and Screen Share

The platform provides the chat and screen share functions allowing the participants to chat and share documents with other participants during the video call.

Ease of Use

The user-friendly functions make the platform easy to use for the healthcare professionals. The patients get connected on the video calls via a single click on the secure video link.

How It Works

Healthcare Professional Schedules Appointment

The healthcare professional logs in to the BlueEye Clinic portal and schedules an appointment with a patient.

Patient Receives The Secure Video Link

5 Minutes before the scheduled appointment time, the patient receives a secure video link via a text message and/ or email.

Patient Enters Waiting Room

The patient clicks on the video link and enters the waiting room. The video call gets connected when the healthcare professional joins the patient in the waiting room.

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73 BlueEye Clinic | RedZinc Services

Key Outcomes

  • Improves operational efficiencies – saves time and costs

  • Improves accessibility

  • Enables seeing the patient in their own environment to provide multidisciplinary expertise

  • Improves networking between the clinics/ healthcare professionals via multi-party calls

  • Reduces patient waiting time

  • Improves convenience and breaks down geographical barriers as the consultation can be conducted anywhere, anytime

  • Minimises travel

  • Eliminates contagion risk

Use Cases

Outpatient Clinics
79 BlueEye Clinic | RedZinc Services

Virtual Clinic for outpatient clinicians to schedule and manage video appointments with their patients

What Our Customers Say

“BlueEye is an excellent consultation platform, extremely user-friendly for the patient and physician alike. Quite simply the best video-consultation software I’ve used.”

Dr Robert Lawlor, GP, HSE

“BlueEye Direct was originally rolled out as a prioritization to mental health service users. Being able to guarantee connectivity is a very important factor in video consultation. BlueEye has brought peace of mind to clinicians and patients alike.”

15-3 BlueEye Clinic | RedZinc ServicesHSE

“BlueEye is effective for virtual assessment and treatment of physiotherapy patients”

71-1 BlueEye Clinic | RedZinc ServicesSt James's Hospital

“We started using BlueEye at the start of the pandemic. Knowing that it was secure safe platform was great for clinicians and patients. Ease of use is a big thing. Multi-party is really helpful”

72-1 BlueEye Clinic | RedZinc ServicesIreland East Hospital Group

“We were really grateful to have immediate access to the BlueEye Direct remote video consultation platform.”

71-1 BlueEye Clinic | RedZinc ServicesSt James's Hospital

Secure Data

BlueEye solutions comply with the GDPR and Data Protections regulations. All BlueEye video calls are AES-256 encrypted. BlueEye uses TLS 1.2 and TLS 1.3 and is always updated with secure cyphers only.
RedZinc is committed to perform regular Penetration Testing to provide fully secure solutions.

60 BlueEye Clinic | RedZinc Services

Frequently Asked Questions

How long does it take to set up a BlueEye Clinic account?2021-09-01T15:24:19+00:00

Post the subscription, a BlueEye Clinic account can be set up within 2 working days.

What is included in the BlueEye Clinic subscription?2021-09-01T15:24:52+00:00

Subscription to one BlueEye Clinic account will entitle you to BlueEye Clinic login credentials, training material, a dedicated support system and access to the future upgrades to the video consultation platform.

Can I record the video calls on BlueEye Clinic?2021-09-01T15:25:24+00:00

No, BlueEye Clinic does not have a record function – making it more data secure for patients and healthcare professionals.

Do I need a special set-up or installation for access to BlueEye Clinic?2021-09-01T15:25:57+00:00

No, you just need the latest browser on your computer, tablet or smartphone to access the BlueEye Clinic hot desk. It is advisable to use the latest versions of web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge or Safari) and operating systems (Android, MacOS, Android).

Does the patient need any special setup or installation?2021-09-01T15:29:02+00:00

Patients do not need to download/ install an app or a software. They can access the BlueEye calls on their desktop, laptop, tablet or smartphone by using the latest versions of web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge or Safari) and operating systems (Android, MacOS, Android).

What are the requirements for my computer to be compatible with BlueEye Clinic?2021-09-01T15:29:39+00:00

  • Latest versions of web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge or Safari) and operating systems (Android, MacOS, Android).
  • A camera is needed for the video calls which is usually inbuilt in laptop, tablet and smartphones. If using a desktop, a webcam in working condition is needed for the video calls.
  • Web browser should have access to the camera and microphone. This permission is sought when the video calls are initiated.
  • There should be no organizational firewall block preventing the system from using BlueEye Clinic.

Note: It is advisable to test your system compatibility with BlueEye Clinic before your first patient arrives that day. You can do this by using the ‘Test Call’ function in the video platform.

How can I get immediate support for my queries related to BlueEye Clinic?2021-09-01T15:30:39+00:00

While each BlueEye Clinic subscription comes with a dedicated support system and training material, you can also reach out to us via ‘contact us’ forms on the website www.redzinc.net and RedZinc social media (Twitter & LinkedIn).

We recommend you follow us on Twitter and LinkedIn as we share regular updates, tips and instructions related to our products on these channels.

Is the patient information recorded/ stored in any form?2021-09-01T15:31:28+00:00

No, we do not store/ record any information about the patients who have attended BlueEye video calls.

Troubleshooting Guide2021-09-01T15:32:56+00:00

1 BlueEye Clinic | RedZinc Services

Latest Google Chrome?

Download/ update latest version: www.google.com/chrome/

Camera/ Microphone help: https://tinyurl.com/txba53s

Latest Safari?

Download latest version- App store

To change Camera/ microphone access options, follow the following path in safari:

Safari preferences->Website->Camera & microphone tabs->Allow

 

Note: Many problems with the audio/ video can be resolved by clicking the Refresh button in the video

REAL-TIME VIDEO TELEMEDICINE RedZinc is a Software-as-a-Service company with web-based, real time video communication solutions for healthcare industry.

Useful Links

HSE Support Portal

Contact Us

Guinness Enterprise Centre
Taylor’s Lane
Dublin 8, Ireland
D08 N9EX

+ 353 (1) 906 9608

69 Wilson St, London
EC2A 2BB
United Kingdom

+ 44 (20) 808 99 614

info@redzinc.net
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